Shipping

Last updated: 16 September 2026

Shipping area

Pottery Senses currently ships within Australia only.

Shipping charges

Shipping charges are displayed at checkout before payment. Standard and express delivery options, including their prices and estimated delivery times, will be clearly displayed before you place your order.

Dispatch and tracking

Ready-to-ship pieces are carefully packed and dispatched as soon as practicable. You will receive a dispatch confirmation and tracking details when available. Delivery timeframes are estimates and may be affected by carrier delays, public holidays, weather or other circumstances outside our reasonable control.

Preorders

Preorder and made-to-order lead times are estimates and are shown on the relevant product page. Where stated, the expected lead time is approximately 4–6 weeks. Handmade production and kiln firing can occasionally cause delays. If there is a material delay, we will contact you using the email address provided with your order.

Delivery address

Please check your delivery address carefully before completing checkout. If you notice an error, email potterysenses.studio@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Delayed, lost or damaged parcels

If your tracking has not updated, your parcel appears lost, or your order arrives damaged, please contact us so we can assist. For damage, keep the item and packaging and send photographs where possible. Please refer to our Returns & Refunds page for remedies relating to faulty, damaged or incorrectly described items.