Returns & Refunds

Last updated: 16 September 2026

Change of mind

Because Pottery Senses pieces are handmade and produced in small batches, we do not accept returns or exchanges for change of mind. Please review the photographs, measurements and product information carefully before ordering.

Faulty, damaged or incorrectly described items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged in transit, unsafe, or materially different from its description, please email potterysenses.studio@gmail.com with your order number and clear photographs of the item and packaging.

Please contact us as soon as reasonably possible after delivery. Reporting transit damage within 48 hours where possible helps us assess the issue and make a carrier claim, but this request does not limit your rights under the Australian Consumer Law.

We may ask to inspect the item before providing a remedy. Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may be a repair, replacement, refund or other solution. If an item is confirmed to have a problem, we will reimburse reasonable return postage costs or arrange its return where appropriate.

Handmade character

Each piece is individually handmade. Minor variations in shape, dimensions, glaze, pattern, texture, surface and colour are part of its character and are not faults. Measurements are approximate. Colours may also appear slightly different because of photography, lighting and screen settings. These expected variations do not affect your rights if an item has a genuine fault or is materially different from its description.

Contact

For help with an order, email potterysenses.studio@gmail.com.