Privacy

Last updated: 16 September 2026

Pottery Senses respects your privacy. This policy explains how we collect, use and disclose personal information when you visit our store, place an order or contact us.

Information we collect

We may collect information you provide, including your name, email address, telephone number, billing and delivery addresses, order details and communications with us. Shopify, payment providers and other service providers may also collect payment, device, browser, cookie and transaction information needed to operate the store securely.

How we use information

We use personal information to process and deliver orders, communicate about purchases, provide customer service, prevent fraud, maintain and improve the store, comply with legal obligations and, where you have consented, send marketing communications.

Who we share information with

We may share information with Shopify and service providers that help us operate the store, process payments, deliver parcels, host data, provide analytics or support our business. We may also disclose information where required by law or to protect our legal rights. Some service providers may process information outside Australia.

Cookies and analytics

Our store may use cookies and similar technologies to operate checkout, remember preferences, understand site use and improve the shopping experience. Your browser may allow you to control cookies, although disabling them can affect store functionality.

Marketing choices

You can unsubscribe from marketing emails at any time using the link in the email. We may still send non-marketing messages about your orders or enquiries.

Access, correction and questions

To ask about the personal information we hold, request a correction, or raise a privacy concern, email potterysenses.studio@gmail.com. We may need to verify your identity before responding.

Security and retention

We take reasonable steps to protect personal information and retain it only for as long as needed for the purposes described above, including legal, accounting and order-record requirements. No method of electronic storage or transmission is completely secure.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be posted on this website.